*Direct Software Connection Credit Card Help
 
If you had book marked our Web site from an AD you saw on Facebook and have trouble paying with a Credit Card go back and enter our Site through http://www.directsoftwareconnection.com not  http://www.perfect-shareware.com

If this is the first time you are using ALERTPAY to process your Credit Card read directly below to solve your problem. If you are an Existing ALERTPAY Customers see Bottom of this page if you forgot your Transaction PIN or Login password (Asked to login to your AlertPay Account)

MasterCard online payment process through AlertPay has changed temporarily
 
For a temporary period, we will be using a different process for MasterCard payments.

If you want to make a MasterCard payment through AlertPay during checkout process, you must login to your AlertPay account first to complete your payment. If you do not yet have an AlertPay account, then you must sign up for one and validate your email before you will be able to login to complete a MasterCard payment.

Please note that this process does NOT apply to Visa and American Express payments. You can follow the usual flow with those credit cards.

IF YOU STILL GET A DECLINE MESSAGE AND YOU ARE SURE YOU ENTERED YOUR CREDIT CARD INFORMATION PROPERLY AS LISTED BELOW, THEN CONTACT YOUR CREDIT CARD COMPANY AND TELL THEM TO ALLOW THE CREDIT CARD TRANSACTION THROUGH ALERTPAY AND THEN YOU SHOULD BE ABLE TO PROCESS YOUR CREDIT CARD TRANSACTION SUCCESSFULLY. We also suggest when you contact your credit card issuer to ask them to set up your "3-d Secure" settings if they have it available to you.

DO NOT TRY TO PROCESS YOUR CREDIT CARD WITH THE SAME EXACT INFORMATION MORE THAN TWO TIMES WITHOUT FIRST CONTACTING YOUR BANK TO SOLVE THE DECLINE MESSAGE AND ALLOW THE CREDIT CARD TRANSACTION. If you get a decline message three times or more you will be temporally blocked by our credit card processor AlertPay for Security purposes to prevent credit card fraud. You will then need to call AlertPay at (514) 748-5774  to unblock and allow your credit card to process successfully.

First make sure you did not leave any spaces between the numbers of your credit card number or you will not be able to continue to process your transaction.

Example Card Number:

Entered Correctly with No Spaces: 1111222233334444

Entered Incorrectly with Spaces: 1111 2222 3333 4444

Expiration date Problem Solution:

  1. Point your Mouse to MM and Click on it, then Enter a two digit month date. If the Month is only one digit like 1 for January add a 0. So it would be 01. For  YY the Year enter only the last two digits. Example if your card expires on 2012 Enter 12 where it says YY.
  2. *Or if you paid with AlertPay before and you received a new Credit Card with the same card number you will need to update the new expiration date by logging into AlertPay. If you never set up and created an Alertpay account then use a different Credit Card or after three attempts with expiration date expired message, Alertpay will send you an E-mail showing you how to create an AlertPay account to update the expiration date or you can contact AlertPay at (514) 748-5774 for them to do it for you.

If your Credit Card gets declined make sure you entered everything exactly as it appears on your credit card statement. For example if your Card had a Middle Name and you had left it out or you entered Apt. instead of Apartment.

You can also try your Debit Card (also known as a bank card or check card), or different credit card or contact your Bank and tell them about the decline and ask them to allow the credit card transaction.

 
Note: If after you complete the Credit Card Page and click on the CONTINUE Button and Do Not see the Pay Button after you agree to the Terms, then Press on Enter on your Keyboard and update to Internet Explorer 8 for future orders. If that does not solve your problem, Download the New Internet Explorer 8 Browser listed below to be able to place your order now. (See below to understand where the missing button should be)
 
Download the New Internet Explorer 8 Browser Here:
If you believe you entered the correct information and your credit card gets declined and you already contacted your bank to solve the decline, follow the below information to Create an AlertPay account which should solve the problem.

You can also call us by Phone at (305) 761-7617 and we can help you:

1.  Create an AlertPay account at http://www.alertpay.com
2.  Validate your email address by following the steps in the validation email.
3.  Login to your AlertPay account and add your Credit Card by clicking on “Profile”.
4.  Under “Financial”, click on “Credit Cards”.
5.  Return to our website at http://www.directsoftwareconnection.com and click on the "Buy Now" button.
6.  When prompted, login to your AlertPay account with your email address and password.
7.  Change the source of funds to your Credit Card, then type in the Transaction PIN and click “Send”.

 
Example of missing button on Order Page below:
 
Q: I forgot my Transaction PIN, what do I do?
 
Solution:
To reset your Transaction PIN, please follow these steps:
 
1. Login to your AlertPay account.   
2. Click on “Profile”.
3. Select “Transaction PIN”.
4. Click on “Forgot your Transaction PIN”.
5. Answer the security questions correctly.
6. Enter your new Transaction PIN and you’re done!
 
Q: What do I do if I forgot my login password?
 
Solution:
To reset your password, simply follow these steps:
 
1. Click on “Forgot Your Password” in the “Member Login” box.
2. Enter your primary email address and click on “Submit”.
3. You will receive an email with a link.
4. Click on the link in the email.
5. Answer your security questions and click on “Next”.
6. You will be prompted to choose a new password. Enter the new password as requested and click on “Send”.